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Letter of complaint about service

Description

Send this complaint letter when a company's service falls below the expected level of quality. The template details the problem and requests a refund.

[Your Name]

[Street Address]

[City, ST  ZIP Code]

[Date]

[Recipient Name]

[Title]

[Company Name]

[Street Address]

[City, ST  ZIP Code]

Dear [Recipient Name]:

This letter is to complain about service I recently received from a [Company Name] customer service representative named [Representative Name]. I called [Company Name] on [click to select date], to find out how to deal with a problem I’ve had with [product or service]. After I had been on hold for several minutes, [Representative Name] came on the line. I had to explain my problem to him several times because he did not seem to be listening and therefore asked me the same questions repeatedly. [Representative Name] put me on hold for several minutes, and then returned to say he could not help me. Needless to say, I was quite frustrated.

I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time on this problem, I am [returning or canceling][product or service]immediately, and I expect a full refund. I will be informing my friends and family about this experience.

Sincerely,

[Your Name]

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