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Second Request for Correction of Billing Error

Dear

I received your letter, of (date) , in which you state that your records indicate my present balance owing is $

As of March 30th, I did, in fact, have an outstanding balance of $ On April 5th, I mailed a check to the store in the amount of $ When this payment failed to appear as a credit on my April 30th bill, I
telephoned the credit office and spoke with a young woman who, after locating a record of the payment, assured me that the credit would appear on the May 30th bill.

I am enclosing a photocopy of my cancelled check dated April 5th. I shall appreciate your prompt efforts in correcting this error in my account as soon as possible. Thank you for your early attention to this
matter

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