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Reply Notice of Shipment Being Traced

Dear

Your lighter was repaired on April 19th and was shipped via UPS on April 20th. We can only assume that the lighter was lost in transit. Upon receipt of your letter, we reported the loss immediately to the carrier and they are attempting to locate the parcel. We should have a report back within two weeks.

If ABC is successful in locating your lighter, then it will be forwarded to you promptly. If, after two weeks, they have been unsuccessful, we will forward a check/cheque to you for the value of the lighter.

We are sorry for the inconvenience this has caused you.

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