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Letter of apology for billing error

To,

Name of the recipient: ______________

Designation of the recipient: _____________

Name of the recipient company: ____________

Address of the company: ______________________________

Dated: __________/___________/_________

Subject: ________________

Dear ______________,

Please refer to your letter ____________[date] regarding  ___________[invoice No.], wherein you have described about the billing error in the invoice mailed to you. In evaluating our records and checking your __________[account number], our Account department have located the error.

Meanwhile, we have corrected the error and the amount will be credited in your next bill.

We appreciate your business and apologize for the mistake and assure you that, such error will not occur again. We hope to offer our best possible services as always. For any assistance in future, you may contact me at _________ [phone no.]

Regards,

Name of the sender: _______________

Designation of the sender: _____________

Name of the sender company: ____________

Address of the company: ______________________________

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